Privacy Policy
The following information is provided to comply with the requirements of the General Data Protection
Regulation.
This privacy statement describes why and how we collect and use personal data and provides information
about individuals’ rights. It applies to personal data provided to us, both by individuals themselves or
by others. We may use personal data provided to us for any of the purposes described in this privacy
statement or as otherwise stated at the point of collection.
Identity and contact details of the controller and where applicable, the controller’s representative and the
data protection officer
Where an insolvency practitioner of JWH Insolvency Solutions Limited is not appointed as office holder,
the data controller is either the company/individual on whose instructions JWH Insolvency Solutions
Limited is acting or it is JWH Insolvency Solutions Limited. The contact details of JWH Insolvency
Solutions Limited are: 5 Turves Green, Birmingham, B31 4AH, 0121 751 7076,
joe.whiley@jwhinsolvency.co.uk.
Where an insolvency practitioner of JWH Insolvency Solutions Limited is appointed as office holder and
the data processing is carried out as part of their statutory duties, the office holder(s) is/are the
data controllers. The Insolvency practitioner(s) can be contacted at: JWH Insolvency Solutions Limited,
5 Turves Green, Birmingham, B31 4AH, 0121 751 7076, joe.whiley@jwhinsolvency.co.uk.
How we use your personal information
The purpose for which personal information is processed may include any or all of the following:
- - deliver services and meet legal responsibilities
- - verify identity where this is required
- - communication by post, email or telephone
- - understand needs and how they may be met
- - maintain records
- - process financial transactions
- - prevent and detect crime, fraud or corruption
- - may also need to use data to defend or take legal actions related to the above
Lawful basis for the processing
Most processing is carried out to comply with our legal obligations under statute and other regulatory
obligations related to the insolvency process. We also believe our processing is for the legitimate
interests of all stakeholders in the insolvency process, as they are entitled to be kept informed and
may wish to engagement in the insolvency process. Where JWH Insolvency Solutions Limited has engaged
with a client to perform a service, we will be required to process data to provide the service in
accordance with the contractual terms.
What personal information we hold
The categories are: contact details, financial information and location. In rare cases, we may hold some
special category data, e.g. trade union membership or information about individual’s health, which will
be necessary to administer the insolvency process in line with our legal obligations.
Who we share our data with
Personal data held by us may be transferred to:
Third party organisations that provide applications/functionality, data processing or IT services to us.
We use third parties to support us in providing our services and to help provide, run and manage our
internal IT systems. For example, providers of information technology, cloud based software as a service
providers, identity management, website hosting and management, data analysis, data back-up, security
and storage services. The servers powering and facilitating that cloud infrastructure are located in
secure data centres around the world, and personal data may be stored in any one of them.
Third party organisations that otherwise assist us in providing goods, services or information.
Auditors and other professional advisers.
Law enforcement or other government and regulatory agencies or to other third parties as required by, and
in accordance with, applicable law or regulation.
Occasionally, we may receive requests from third parties with authority to obtain disclosure of personal
data, such as to check that we are complying with applicable law and regulation, to investigate an
alleged crime, to establish, exercise or defend legal rights. We will only fulfil requests for personal
data where we are permitted to do so in accordance with applicable law or regulation.
How long we retain your personal information
We retain personal data for as long as is necessary to achieve the purpose listed above and for any other
permissible related purpose. For example, we retain most records until the time limit for claims arising
from the activities has expired or otherwise to comply with statutory or regulatory requirements
regarding the retention of such records.
Your rights
The GDPR provides the following rights for individuals:
Right to inform - This privacy notice meets our requirement to inform you of our processing of your data.
Access to personal data - You have a right of access to personal data held by us as a data controller.
This right may be exercised by contacting us at: JWH Insolvency Solutions Limited, 5 Turves Green,
Birmingham, B31 4AH, 0121 751 7076, joe.whiley@jwhinsolvency.co.uk. We will aim to respond to any
requests for information promptly, and in any event within one month.
Amendment of personal data - To update personal data submitted to us, you may email us at
joe.whiley@jwhinsolvency.co.uk or, where appropriate, contact us via the relevant website registration
page or by amending the personal details held on relevant applications with which you registered.
Rights that do not apply in these particular circumstances - Not all of the rights under the GDPR are
available as one of the reasons we are holding your data is on the basis of it being a legal obligation
and therefore the right to erasure, data portability and to object do not apply.
Right to withdraw consent
The data received was not based upon obtaining consent and therefore the right to withdraw consent does
not apply.
Changes to our privacy statement
e keep this privacy statement under regular review and will place any updates on our website. Paper
copies of the privacy statement may also be obtained by writing to us at JWH Insolvency Solutions
Limited, 5 Turves Green, Birmingham, B31 4AH. This privacy statement was last updated on 4th December
2023.
Complaints
Should you want to complain about our use of personal data, please contact us at JWH Insolvency Solutions
Limited, 5 Turves Green, Birmingham, B31 4AH.
You also have the right to lodge a complaint with the Information Commissioner's Office (“ICO”) (the UK
data protection regulator). For further information on your rights and how to complain to the ICO,
please refer to the ICO website.
Who provided the personal data
The personal data we have used to contact you was provided by the company/individual (or persons acting
on their behalf) on whose instructions we are acting or in relation to which our insolvency practitioner
has been appointed. We also access information from the Registrar of Companies and other similar
public-access data providers.